Event Management Intern
My Role
This internship took place over the span of 15 weeks in the spring of 2026. At the Liacouras Center, I worked for Oak View Group as the Event Management Intern. As the intern to the Director of Events, my role included taking charge on several important event processes, such as door set-up and breakdown, conference space oversight, event staff scheduling, and overseeing the lost & found program. A significant portion of my responsibilities focused on supporting the planning and execution of concerts, sporting events, and other large-scale events hosted at the arena. I assisted with coordinating event logistics, preparing operational documents, monitoring event spaces, and ensuring event staff were properly scheduled and informed of their assignments. On event days, I worked closely with multiple departments to help maintain efficient operations, address guest needs, and respond to unexpected situations in real time.
Skills Used & Developed
Technical skills: Two-way radio communication, walk-through mags operation, and ticket scanners (Ticketmaster).
Soft skills: Communication, adaptability, problem-solving, teamwork, and time management.
Key Learnings & Insights
I gained hands-on experience with live event operations and learned how large-scale events are planned, coordinated, and executed within a multi-purpose arena environment. This allowed me to develop a deeper understanding of crowd flow management, real-time communication systems, event logistics, and cross-departmental coordination across a diverse range of events. Throughout this experience, I gained insight into the extensive planning that takes place behind the scenes to create a successful guest experience. Challenges I often encountered included responding to unexpected issues on event days, adapting to last-minute operational changes, and assisting guests with unique needs or concerns. I overcame these challenges by remaining flexible, communicating effectively with team members, utilizing available resources, and making informed decisions in a fast-paced environment.
Visitor Services Intern
My Role
This internship took place over the span of 12 weeks in the summer of 2025. At Valley Forge Tourism and Convention Board (TCB), I was the Visitor Services Intern. Majority of my time was spent at the Visitor Center at Valley Forge National Historical Park. My role was to represent the TCB and assist visitors with helpful Montgomery County tourism information. For instance, where to go for dining, places to stay, and things to do in the surrounding area. Because Valley Forge National Historical Park is a federal park, the park rangers and volunteers can’t recommend businesses in the area. That is where the TCB and my role came in to market the businesses and attractions in Montgomery County. In addition, I helped maintain and organize proper quantities of local and regional brochures and contact sources to maintain inventory to prevent from running out of information.
Skills Used & Developed
Technical skills: Event planning software (e.g., TicketSignUp), Microsoft Excel for creating spreadsheets to keep track of where visitors are traveling from, TrueOmni digital kiosk at the Visitor Center to guide guests with tourism information in Montgomery County, and Vally Forge’s website for additional tourism information about Montgomery County.
Soft skills: Customer service, communication, collaboration, attention to detail, problem solving, and adaptability.
Key Learnings & Insights
I gained hands-on experience with visitor services and learned how destination marketing organizations, like TCB, promote local attractions. This allowed me to gain a deeper understanding of Montgomery County’s businesses, attractions, and cultural assets and learn how to promote these assets to different visitor demographics. Challenges I often encountered were receiving questions that I was unsure of. I overcame these challenges by utilizing my resources and problem-solving on the spot to help tourists plan their visits.
